Event concluded
*Co-hosted by ZEALS* [Online] 2026 is the first year of Voice AI! ZEALS x Digirise reveal the cutting edge of customer experience innovation
In today's world, characterized by a declining workforce and increasingly diverse customer needs, the use of AI at customer touchpoints is a pressing issue. In particular, voice AI agents that enable natural conversation are attracting attention as a key to revolutionizing customer experience (CX) and dramatically improving productivity. This seminar is the first in a partnership between ZEALS, which has a proven track record in the global market with its customer service AI agent "Omakase.ai," and Digirise, which possesses practical AI implementation know-how for Japanese companies. Representatives from both companies will take the stage to thoroughly explain strategies for utilizing AI agents that lead to results, going beyond mere technical discussions. Viewing 2026 as the first year of voice AI, we will provide a concrete explanation of next-generation customer experience design and its implementation roadmap that companies should address immediately.